Privacy information

Hanlong uses the details you submit to respond to your inquiry.

What you send

The form collects your name, email, company, destination market, selected product references, optional quantity and requirements. Please include business information only and avoid sensitive personal information.

How your inquiry is handled

After you review and send, your inquiry is processed by Cloudflare and emailed to our existing company mailbox. Our team replies using that mailbox. Your email is used as the reply address; we do not send an automatic customer email. Accepted for email delivery does not guarantee arrival in the inbox.

Storage and service providers

The website does not use a customer database or save form drafts in browser storage. Submitted inquiries and replies are held in our company email service, NetEase, for handling the request and related business records. Cloudflare provides website request processing, security verification and email transport. These providers may process information across countries, including China for our company mailbox.

Security verification

Cloudflare Turnstile processes network and device information to help prevent automated abuse. Product images and fonts load from this website.

Cookies and advertising measurement (Meta Pixel)

With your consent, we use the Meta Pixel from Meta Platforms Ireland Limited to measure visits and inquiry steps for our advertising on Facebook and Instagram. Nothing is loaded from Meta until you select Accept all in the cookie banner. After that, your browser connects to Meta on each page, and Meta receives technical information such as your IP address, browser details, the page address and the time of the visit, and can set or read cookies such as _fbp. We send these events: page views, collection views (with the public collection reference), clicks to start an inquiry, reaching the inquiry review step, clicks on our email link and accepted inquiries. We do not send your name, email address, company or message to Meta and do not use advanced matching. Meta processes this information under its own terms and may transfer it outside your country.

Cookies on this site: hanlong_consent stores your cookie choice (necessary, about 6 months). Cloudflare Turnstile may use technical data and cookies to protect the inquiry form (necessary for security). Meta cookies such as _fbp are set only after you accept and are deleted from this site when you withdraw consent.

To withdraw or change your consent at any time, select Cookie settings at the bottom of any page and choose Reject. Withdrawing does not affect measurement that took place before. You can also block cookies in your browser and manage ad personalization in your Facebook and Instagram settings.

Contact and requests

For questions about your inquiry or to request access, correction or deletion of your personal information, email sales@hanlongglobal.com. Requests are handled with applicable business-record obligations in mind.